Need help with Paradise products? We’ve made it easy for you to get the answers you need. Whether you have questions, comments or simply need some assistance installing your new outdoor lights, we have several support options available to serve you better.

Need answers quickly? Often, they can be found by reviewing our FAQs. If you still can't find the answer you are looking for, please reference our Product Manuals or contact our Tech Support.

Low Voltage

  • Q: How many lights can I add to my system?

    You may expand on your system by adding lights as desired, however you need to take into consideration the limited capacity of your power pack and landscape wire gauge. The total bulb wattage should be equal to or below the power pack rating. For example, if the transformer is rated at 100 watts, you could use 10 lights rated at 10 watt each on the circuit (or whatever combination of lights that combined wattage is equal or lower to 100W). 100 watts transformer / 10 watt lights = 10 total lights

    The landscape wire included in your Paradise kit is designed to support the total wattage of the lights included in this kit. If you wish to upgrade your kit refer to the cable gauge table available on the cable products section. You will also find this table included in our single pack low voltage fixtures packaging.

  • Q: Can I add fixtures to my system with different bulb wattages?

    Yes. You can add fixtures to your system with different bulb wattages as long as the total bulb wattage equals to or is below the power pack rating. For example, if you have a 100 watt transformer, you could have this set-up: (2) 20 watt floodlights + (6) 10 watt light fixtures = 100 total watts used

  • Q: What if system wattage total exceeds rating of my power pack?

    Paradise offers many power pack models with different wattage ratings. Simply choose a power pack with a wattage rating high enough to handle the entire load of your system.

  • Q: Can I connect my power pack to an electrical outlet using an extension cord?

    No. Extension cords should not be used to connect the system.

  • Q: Can I bury my low voltage cable?

    You are not required to bury the cable. The exposed cable is weatherproof. However, for aesthetic reasons you may want to hide the cable with mulch, rocks, etc.

  • Q: Do I need to seal the end of the cable?

    No. You are not required to seal the cable after the last fixture is in place. Straight-cut any exposed wire and ensure it is flush with the insulated covering. For additional protection you can use UL/CSA rated electrical tape if desired.

  • Q: Can I install low voltage fixtures next to a pool, spa or fountain?

    No. UL and CUL regulations state that the fixtures need to be installed at least 10 feet away from these types of installations.

  • Q: My system won’t turn on. What do I do?

    Below is a checklist of troubleshooting tips:

    1. Make sure the power pack is plugged into an electrical outlet that is working. DO NOT overload the power pack by exceeding the wattage rating of the power pack.
    2. Check that the power switch is not in the OFF setting.
    3. Check if there is a loose connection at the power pack screw terminal
    4. Test the system by covering the photocell with black tape and turn the control switch to the ON position. Remember to remove tape after testing.
    5. Check the connector to make sure the wire stabs have pierced the landscape wire.
    6. Check that bulb(s) are properly installed and not damaged or burned-out. Trace low voltage wire to ensure the cable has not been cut between the control unit and the first light. Look for bent terminals in lens base and straighten them if found.


  • Q: How does my solar accent light work?

    During the day, the solar panel converts sunlight into electricity and recharges the battery. At night, the lights turn on automatically with the electricity stored during the day. The number of hours the light stays on depends on your geographical location, weather conditions and seasonal lighting availability.

  • Q: Where should I place my solar lights?

    Place the solar light fixture in an area where it can receive direct sunlight for at least 8 hours each day. Shadowed locations will not allow the battery / batteries to charge fully and will reduce the hours of nighttime lighting. The selected location should not be near nighttime light sources, such as porch lights, street lights or pool lights, as these may cause the solar light to turn off prematurely.

  • Q: Why won't my solar accent light work?

    If your solar garden accent light does not turn on at night, check for the following:

    1. Battery is not fully charged:
      Ensure that the solar lantern is in a bright sunny location and not in a shady area during the day. Also, ensure that the battery/batteries are making contact with the terminal and that they have been inserted in the correct polarity.
    2. Other light sources:
      Make sure that the light’s photocell is not affected by other light sources at night. Otherwise, relocate the solar fixtures.
    3. Batteries may need replacing:
      Always replace with new rechargeable batteries with the proper rating. This operation should be done in the morning on a sunny day. This will allow the lantern to receive a full 8 hours of sunlight so that the rechargeable battery can reach maximum capacity.
  • Q: How long can I expect my solar lights to stay on?

    The length of time that your solar lights stay on depends on the model of the fixture and the amount of sunlight it receives during the day. In ideal conditions most solar lights typically stay on for up to 8 hours. The number of hours the light stays on depends on your geographical location, weather conditions and seasonal sunlight availability.

  • Q: How often do the batteries of my solar lights need to be replaced?

    For optimized results, it is recommended that the batteries are refreshed at the beginning of every season.

  • Q: How long will the LED portion in my fixture last?

    LED’s typically last around 50,000 hours and are not replaceable.

  • Q: How do I replace the batteries in my solar accent light and what type of batteries do I use?

    All solar accent lights are designed differently. You may reference our website for the individual instruction manuals that detail step-by-step how to change the battery for your solar accent light and what type of battery to use. It is advisable to try to match the MaH number on the battery as closely as possible.

  • Q: Is maintenance required for my solar accent lights?

    For optimum performance, occasionally clean the surface of the solar panel to keep it free of dust and dirt. It is also recommended to refresh the batteries at the beginning of every season. You may want to store your light fixtures indoors in the winter to prolong lifespan. Batteries should be removed from fixtures when storing your lights.

  • Q: Will my solar lights turn on automatically?

    Paradise solar accent lights turn on automatically every evening as the sun sets. Each solar light fixture has a small photocell device built-in to the top of the fixture that senses when the light level is low and switches the light on.

    If your light has an on/off switch, you will need to switch to the "on" position.

  • Q: Will other brand solar light batteries work in my Paradise solar accent lights?

    Yes. It is recommended that you reference your Paradise brand solar fixtures’ instruction manual for the type of battery to use.